Refund policy

Last updated: September 15, 2026

AnatoMedix3D products are made to order according to the customer's selections and individual request. Therefore, the statutory withdrawal right does not apply to genuinely personalized goods, and voluntary returns or exchanges are not accepted after delivery.

1. Personalized production

After an order is confirmed, preparation or production begins based on the selected model, features or personal request. These products are not standard stock goods suitable for resale. Returns and refunds are therefore not offered because of a change of mind, no longer needing the product, or similar reasons.

If an item was not in fact personalized and was sold as a standard stock product, any mandatory withdrawal rights under applicable consumer law remain unaffected.

2. Defective, damaged, incomplete or incorrect items

This restriction does not remove mandatory rights for defective goods. If an item arrives defective, damaged in transit, incomplete or different from your order, email photographs, your order number and a short explanation to anatomedix3d@gmail.com as soon as reasonably possible.

If the issue is attributable to AnatoMedix3D or transit, the appropriate remedy under applicable law—repair, reproduction or replacement, price reduction, or refund—will be offered. Reasonable return shipping for an approved defective or incorrect item is paid by AnatoMedix3D.

3. Refund method

Where a refund is due, it is initiated after the item and claim are reviewed and is normally returned to the original payment method. Your bank or payment provider may require additional processing time.

4. Return address and contact

Do not send an item without written approval. Approved returns are sent to: Balıkesir, 10400 Balıkesir, Türkiye. Contact: anatomedix3d@gmail.com.